Shipping Policy We offer free shipping on ALL items all over the world, incl. United States, United Kingdom, Australia and any other countries. a) For order below AUD 100, we use international registered airmail to do this shipping and it takes 14-18 days to arrive. b) For order above AUD 100, we use USPS, EMS & Parcel Force to deliver the products and it takes 7-14 days to arrive. [Important: Orders are normally processed within 48 hours after we confirm the payment. Due to the large volume of orders to process, we may not be able to update the order status at our site, which means your order status might remain "In Process" even the goods are dispatched. If there are any problems regarding your payment or orders, will contact you in time. If you don't get any emails or order update notification from us after your payment, it means you order still goes smoothly as regular.] Return/Exchange Policy You may return the item(s) to us for a full refund (minus shipping). The DVDs must not be played and still sealed in the original packaging to avoid people making illegal copies. In the rare event of damaged or faulty discs, replacement discs will be offered. If the item(s) is lost by the courier, then we will issue you a FULL REFUND INCLUDING SHIPPING COSTS. All returns must be returned before any refund or exchange is offered. |